Beyond esports tournaments, include a broader calendar of gaming events, conferences, and conventions.
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Beyond esports tournaments, include a broader calendar of gaming events, conferences, and conventions.
At Utcoin.shop, we prioritize your satisfaction. We understand that there may be situations where a refund is required. Please read our refund policy to learn about the conditions under which refunds can be granted.
We offer refunds in the following scenarios:
If you request to cancel your order before we have transferred the coins to your account, we will process a full refund.
If you accidentally make a double payment for a single order, we will refund the second payment to you. Please contact our customer support promptly to report the issue.
In the event that we are unable to deliver the coins to your account within 72 hours from the time of your order, you are eligible for a refund of the purchase amount.
If you provide incorrect login information, preventing us from accessing your account to complete the coin transfer, we will refund your purchase amount.
If your account does not meet the requirements necessary for us to transfer coins to it (e.g., not meeting in-game level requirements), we will issue a refund.
To request a refund, please contact our customer support team at info@utcoin.shop within 3 days of the relevant incident. Provide your order details and the reason for your refund request.
Our team will review your request and process the refund if it meets the eligibility criteria stated above. Refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed within [Number of Days] working days from the date your refund request is approved. The actual time it takes for the refund to reflect in your account may vary depending on your payment provider.
If you have any questions or concerns regarding our refund policy, please feel free to contact us at:
info@utcoin.shop